At Arete Dental Studio, we take the privacy of our patients very seriously. We are committed to ensuring that your personal information is protected in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information from our patients in order to provide them with dental services. This may include information such as your name, address, date of birth, contact details, medical history, and dental records.
We may collect this information in a variety of ways, including:
- Directly from you when you provide it to us in person, over the phone, or through our website.
- From other healthcare providers or third-party organizations where necessary to provide dental services to you.
- From publicly available sources where appropriate, such as the Australian Dental Association.
Use and Disclosure of Personal Information
We use and disclose your personal information for the primary purpose of providing you with dental services, as well as for related purposes that you would reasonably expect. This may include:
- Contacting you regarding appointments, follow-up care, or treatment plans.
- Referring you to other healthcare providers where necessary.
- Managing our dental practice, including accounting and billing activities.
- Conducting quality assurance and research activities.
- Complying with legal and regulatory obligations.
We may also use your personal information for marketing purposes, but only where you have given your consent to receive such communications. You can opt-out of receiving these communications at any time.
We may disclose your personal information to third parties where necessary to provide dental services to you. This may include other healthcare providers, dental laboratories, or health insurance providers. We will only disclose your personal information to these parties where necessary, and we will take reasonable steps to ensure that these parties comply with the APPs.
Storage and Security of Personal Information
We take reasonable steps to ensure that your personal information is stored securely, and that it is protected against unauthorized access, use, or disclosure. This includes both physical and electronic security measures.
We will retain your personal information for as long as necessary to provide you with dental services, and for any related purposes that you would reasonably expect. After this time, we will securely destroy or de-identify your personal information.
Accessing and Correcting Your Personal Information
You have the right to access and correct any of your personal information that we hold. If you would like to do so, please contact us using the details provided below.
Appointment Scheduling and Cancellation Policy
We understand that our patients’ time is valuable, and we strive to keep our appointment schedule on time. If you are unable to keep your scheduled appointment, we ask that you give us at least 24 hours’ notice so that we may offer your appointment time to another patient.
Failure to provide adequate notice of cancellation may result in a cancellation fee being charged.
Fees and Payment Policy
We believe that dental care should be accessible to all, and we are committed to providing our services at a fair and reasonable cost. We will provide you with an estimate of the fees for any proposed treatment, and we will discuss payment options with you.
Payment is required at the time of service. We accept cash, credit cards, and dental financing options. We do not offer bulk-billing services.
Infection Control Policy
At Arete Dental Studio, we take infection control seriously. We follow strict protocols and procedures to ensure that our dental office is a safe and clean environment for our patients and staff.
We use disposable items where possible, and all reusable instruments are thoroughly sterilized before use. Our staff receives ongoing training in infection control, and we are committed to staying up to date with the latest industry standards and best practices.
If you have any concerns about how we have handled your personal information, please contact us using the details provided below. We take all complaints seriously and will respond to your concerns in a timely and effective manner.